Reviews

"Colby always helps me well with my auto insurance needs"

"I had a great experience working with Ashley McEniry They were extremely helpful, professional, and knowledgeable. They made the process of adding my 2027 Tesla to my insurance account quick and easy, and took the time to make sure everything was handled correctly. Excellent customer service, very responsive, and a pleasure to work with. I truly appreciate the help and highly recommend them."

"Colby provided exceptional service from start to finish. He was professional, responsive, and took the time to answer all my questions clearly. His attention to detail and genuine commitment to helping made the entire process smooth and stress-free. I truly appreciate his support and would highly recommend him to anyone looking for reliable, top-notch service."

"After he and I had to play phone tag all day, he was fantastic and very patient. I was having difficulty with payment, but I had the money. He was able to get it to where my payment went through and I was able to start my policy. I believe he stayed after hours on a Friday to make sure I was covered. I really appreciate the help!!"

"Had Fiona help me change some things on my policy. She was so helpful and easy to work with. Thanks Fiona"

"Colby was great and explained how I can save money by switching plans. Thank you!"

"Always wonderful service!"

"Tiffany ROCKS! I moved from the Midwest to the PNW, was terming my old State Farm policies for new State Farm policies. Tiffany knew what she was doing, addressed all my concerns and answered all my questions. Thank you so much Tiffany."

"I got a new car and had to switch my insurance over. Peyton helped me out and made the process so easy and straightforward! Not the first time I’ve worked with him and can say he has always been so kind and supportive!"

"Colby did a great job of bringing me back to State Farm
I was thoroughly happy with my interactions with him,very professional"

"⭐️⭐️⭐️⭐️⭐️
We have been with State Farm for somewhere around 9–10 years, and our recent experience with Colby reminded us exactly why we’ve stayed for so long.

Our family is going through a difficult time financially right now, and Colby was absolutely incredible to work with. From the beginning, he was attentive, patient, kind, and completely nonjudgmental. He actually listened to what we were dealing with, took the time to understand our situation, and worked with us to find a solution that made sense instead of making us feel like we were just another policy number.

What really stood out to us was that Colby even called us on a Saturday, on his day off, just to talk through our situation and make sure we were taken care of. That kind of dedication and genuine concern for your customers is incredibly rare these days.

When people are already going through a hard time, having someone treat you with compassion and respect instead of judgment makes a bigger difference than they probably realize. Colby did exactly that for us.

We genuinely appreciate everything you did for our family, Colby. State Farm is lucky to have you, and anyone who gets the opportunity to work with you is in very good hands. Thank you for going above and beyond for us!

— Eric & Angela ❤️"

"I have state farms insurance for my vehicle. I called last Friday at 4:30pm knowing they might be closing soon after i spent the day looking for qoutes for my second vehicle. When i called State Farms thinking it would be way more then i wanted to spend Brady from the West Lynn office answered. He was kind and so helpful, relieving all my stress! Took the time i needed never once rushing me through it. He educated me on so much, now i have a set up meeting to change my home insurance! Thank u Brady, your the best!"

"Colby has not only provided excellent customer service, but piece of mind knowing my coverage is correct. Plus insuring my college student is covered with auto and renters. Thank you to Colby and the entire team!"

"Ashley went above and beyond and I appreciate the great customer service."

"Colby got my wife and I signed up for our motorcycle coverage, answered all my questions and saved me money all done in less than 30 min. Much appreciated 👍🏼"

"Brady was very helpful! I have always been impressed with this State Farm office!"

"Thanks to Fiona, she was able to provide a proof of renter's insurance document the same day we requested it. She was courteous, helpful and fast acting. In addition, she noticed we were eligible to have our auto policy rerated making sure we were getting the best rate. Always happy when things are easy to take care of and Fiona is proof of that!"

"The office has always been very helpful and nice, and Colby continued that history of service today."

"This Russel Williams guy is quite obviously a class act because he has outstanding talent working for him! If you wake up on a given day and find that you need to pivot for no apparent reason with your insurance coverage, Colby in Russels office is the man to see! He is fast, responsive and comprehensive in his willingness to serve your insurance needs! He was able to save me a ton of money and never hesitant to respond to my inquiries! He explained in detail exactly how my coverage’s worked, what my liability limits were and what deductibles were to my advantage, and why! Surprisingly, lower does not always mean better or equate to greater coverage! Thanks Gentlemen, I greatly appreciate your help!"

"Ashley was amazing! I’m so grateful she reached out to me, and was able to get me a lower quote for my auto insurance than the previous company! She made it nice and easy switching back to State Farm and plan to stick here for a while!"

"I can't say enough good things about Russel and Colby. They secured better rates than I had elsewhere, helped me add the extra coverage I wanted, and showed real patience and understanding while I dealt with some unexpected life events. Their service has been outstanding from start to finish. A truly stellar team!"

"Colby he’s great he helped me seven $100 less on insurance"

"Was helped by Brady and the service was amazing. Not only did he go over every detail to get me the best rate possible but it felt like I was talking to a peer rather than a agent trying to make a sale."

"“Working with Joseph Underwood was a great experience. He took time to understand my needs and found coverage that fits perfectly. He’s responsive, clear in his explanations, and genuinely looks out for his clients. I highly recommend him to anyone needing reliable insurance guidance. Thank you Joseph."

"I am grateful for Colby and the Russel team. I was paying 3 times the amount for full coverage then I am paying now."